Privacy Policy

Your privacy is important to us. It is METAK’s policy to respect your privacy in relation to any information we may collect from you on our metak.com.br website, applications and other communication channels that we own and operate.

Data collect

We only request personal information when we truly need it to provide you with a service. We do so by fair and legal means, with your knowledge and consent. We also tell you why we are collecting it and how it will be used.

We only retain collected information for as long as necessary to provide the requested service. When we store data, we protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification.

Data Sharing

We do not share personally identifiable information publicly or with third parties except when required by law.

Links to Third Party Sites

Our website, applications and communication channels may have links to external websites that are not operated by us. Please be aware that we have no control over the content and practices of these sites and cannot accept responsibility for their respective privacy policies.

Refusal to Provide Personal Information

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

Continued Use of Our Website, Applications and Communication Channels

Your continued use of our website, applications and communication channels will be considered acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, please contact us.

Contacting the Customer

METAK values communication with our customers and is committed to maintaining a transparent and respectful relationship. We understand that communication is essential to providing important information, answering questions, and supporting our users.

METAK may contact you via email, telephone, instant messaging, SMS or other means of electronic communication, provided that we have obtained your explicit consent to do so. This consent may be obtained through an affirmative action, such as checking a check box during the registration process or by providing your contact information.

Additionally, we reserve the right to contact you if you initiate communication with us through any means. If you contact us through our support channels, contact forms, live chat or any other communication method made available by METAK, we may respond to your inquiry or provide assistance related to your request.

Regardless of prior consent, we reserve the right to contact you to provide essential information related to our services, such as product updates, changes to terms of service, or security concerns.

We remind you that you can manage your communication preferences at any time by revoking your consent to future contacts or opting out of receiving marketing communications. To do this or if you have any questions about our communications policy, please contact us using the contact options available on our website.

Use of Third Party Services

In certain circumstances, METAK may use third-party services to contact you or to improve our users’ experience. This may include, but is not limited to, email marketing trigger services, instant messaging services such as Meta’s WhatsApp application and other means of communication. When using these services, we may share personal information strictly necessary for communication and engagement purposes.

These third-party services have their own privacy policies and data protection practices, which may differ from ours. We recommend that you review the privacy policies of these third-party services to understand how they collect, use and protect your personal information. METAK assumes no responsibility for the use of personal data by these third parties.

By continuing to use our website, applications and communication channels, you acknowledge and agree that we may use third-party services to contact you and to improve our services, as described in this privacy policy.

If you have any questions or concerns about how your personal information is treated in relation to the third-party services we use, please do not hesitate to contact us.

User Commitment

The user undertakes to make appropriate use of the content and information that METAK offers on its website, applications and communication channels, and with an enunciative but not limiting nature:

A) Not engage in activities that are illegal or contrary to good faith and public order;
B) Do not disseminate propaganda or content of a racist, xenophobic nature, games of chance, any type of illegal pornography, in support of terrorism or against human rights;
C) Do not cause damage to the physical (hardware) and logical (software) systems of METAK, its suppliers or third parties, to introduce or disseminate computer viruses or any other hardware or software systems that are capable of causing the aforementioned damages.

More information

We hope that’s clear, and as previously mentioned, if there’s something you’re not sure whether you need or not, it’s usually safer to leave cookies enabled in case it interacts with one of the features you use on our website, apps and communication channels. .

This policy is effective from 02/08/2024.